Ratings & Reviews
Resident Reviews
|Recommended: YesGreat first week — It has been a great move in process so far
response from property -Thank you for sharing your feedback about the move-in process! We're delighted to hear that your experience has been positive so far. Our team is committed to making the transition as smooth and stress-free as possible for our residents. If there's anything more we can do to assist or enhance your experience as you settle in, please don't hesitate to let us know. Welcome to our community, and we look forward to continuing to provide you with great service.
|Recommended: YesHomecoming review — I am very satisfied with the staff as well as management they are extremely they are very respectful and very professional I love how they make our homecoming feel warm for us and welcoming
Thank you very much for taking the time to share your positive experience with us! We are thrilled to hear that you are very satisfied with our staff and management. Our team strives to maintain a respectful and professional atmosphere at all times, and we're delighted to know that our efforts have contributed to making your homecoming feel warm and welcoming. Your kind words are greatly appreciated, and they motivate us to continue providing excellent service. We look forward to welcoming you back soon and making your next experience with us just as pleasant.
|Recommended: YesGood place to live — clean location, friendly responsive staff, quite. The staff are always trying to get the community more engaged with things like raffles, and meet ups.
Brian, we appreciate your recognition of all that our staff does for the community!
|Recommended: YesLived here nearly 4 years — My fiancé and I love Royal Glen Location is convenient, grounds are clean quiet, and staff are consistently making updates to the complex We love Royal Glen, and will continue to make it our home
Aria, thank you for the recommendation! Congrats on the engagement..we are proud to make Royal Glen a community that you and your fiance can see yourselves staying in.
|Recommended: YesAffordable — One of the most affordable 1 bedroom apartments out there. Office staff and maintenance respond quickly, plenty of parking, quiet neighbors, great location, no noise from above or below. You won't find a better place for cheaper.
Shayne, thank you for your review of the apartment afforability factor here at Royal Glen!
|Recommended: YesBest affordable apartments in Grand Rapids — These apartments are the best bang for your buck' in the area. They are in the process of remodeling the apartments to these beautiful, modern, white aesthetics. Meaning, that some apartments are straight from the 80s, while others have laminate flooring and a dishwasher. Also, this means that my energy bill absurdly ranges from 200- 300 in the winter for a small 1 bedroom apartment.
The office staff isn't the most responsive via email, but Andrea property manager remembers your name, your inquiries, and works to get them fulfilled promptly, even during her difficult onboarding into Royal Glen.
The maintenance, however, is the highlight of Royal Glen. They are all very friendly, knowledgeable, and in and out within 24 hours of a maintenance request. I work remotely, and they do their best to be quiet while I'm taking calls in the other room.
Overall, Royal Glen is a great starter apartment or an affordable Grand Rapids option. The location is easy on off the highway, a short trip into Grand Rapids, and only a 10-minute drive from the grocery stores on Alpine.
Madison, we appreciate your open feedback on the property and staff! Thank you!!
|Recommended: NoImpossible to Contact — The maintenance crew is wonderful and works to the best of their ability.
The office staff is essentially impossible to get a hold of - they do not answer any emails even when it's an important concern that needs to be addressed.
The apartments themselves are fine - they are cold and expensive to heat, but everything being on a single floor is very nice.
Mary, we apologize for any inconveniences caused by the turnover of office staff. We appreciate your patience while we dilligently worked to re-staff.
|Recommended: YesMove in experience — Andrea and maintenance staff is wonderful. The team is very efficient and friendly.
Katherine, we are happy to hear that our staff meets and exceeds your expectations!
|Recommended: YesAMAZING — i have not yet moved in but when i visited the grounds everything was clean and it was nice and quiet in the middle of the day not to mention the staff has been very accommodating
Shavion, Thank you for your review! We're excited to welcome you to our community!
|Recommended: YesMove in — Move in went well.. had a few hiccups with wrong keys and now the heat won't turn off in a bedroom.
Cassondra, please let us know what we can do to to ensure you have the best experience possible here in our community.
|Recommended: YesHome — The office staff and maintenance are very kind and helpful. The apartment is set up perfectly
Andrea, Thank you for the feedback! We are glad to hear you are so happy with your home here at Royal Glen!
|Recommended: YesGood place to live — Very quiet you can hear neighbors from time to time haven’t had any issues personally so I can’t speak in maintenance but staff are easy to work with and very friendly
Thank you for the positive feedback of our staff, Francisco!
|Recommended: YesApartments — Very friendly staff and very easy move-in process
Thanks for the recommendation, Douglas!
|Recommended: YesGreat place to live — So quiet and neighbors are so friendly
Jeff, we're happy that you find your home here so enjoyable.
|Recommended: YesCalm place — Nice, place with good neighbors and excellent staff.
Thank you, Matthew!